Privacy Policy.

1. Scope of this policy

This policy applies when you browse the Westora Learning website, submit an inquiry, enroll in or purchase a course, request a private session, participate in a virtual workshop, obtain learning materials, or engage Westora Learning to develop a customized training program. It also applies to routine communications concerning scheduling, access, payment, service administration, and educational support.

This policy does not control the independent privacy practices of payment processors, video-conferencing providers, learning platforms, file-storage services, analytics providers, or other third parties. Those services may collect and process information under their own notices and terms.

2. Information we may collect

Information you provide directly

Information you choose to provide may include your name, email address, telephone number, organization, job role, selected service, preferred learning format, scheduling information, learning objectives, accessibility requests, messages, and other details included in an inquiry or project brief.

If you purchase or enroll in a service, we may also receive order information, billing address, transaction status, selected course or package, payment amount, invoice details, and records needed to administer the purchase. Complete payment-card information is generally collected and processed by the applicable payment provider rather than stored directly by Westora Learning.

Course and participation information

When a learning platform is used, information may include account identifiers, enrollment status, course progress, completed activities, submitted materials, attendance, access dates, and communications relating to the program. For instructor-led services, we may maintain reasonable administrative notes about scheduling, participation, questions, or requested follow-up.

Information collected automatically

When you use the website, technical information may be generated automatically. Depending on the tools enabled, this may include internet protocol address, approximate location derived from that address, device and browser type, operating system, referral page, viewed pages, timestamps, cookie identifiers, and information about interactions with website features.

Information from business customers and third parties

A small business purchasing group training may provide participant names, business contact details, roles, or scheduling information. We ask business customers to provide only information they are authorized to share and that is reasonably necessary for the requested service. We may also receive limited transaction, platform, or analytics information from providers used to operate the services.

3. How information may be used

Personal information may be used to:

• respond to inquiries and evaluate requested learning services;
• create, administer, and support course or platform access;
• schedule private sessions, virtual classes, and workshops;
• develop agreed training materials, curricula, and customized programs;
• process and document payments, invoices, cancellations, and refunds;
• send service-related notices about access, timing, materials, or policy changes;
• maintain the security and proper operation of the website and services;
• understand general website and program usage, where permitted;
• keep appropriate business, transaction, compliance, and dispute records; and
• meet applicable legal obligations and enforce contractual terms.

Where applicable law requires a legal basis, processing may be based on performance of a contract, steps requested before entering a contract, legitimate business interests, compliance with law, protection of legal rights, or consent. Consent may be withdrawn where processing depends on consent, but withdrawal does not affect earlier lawful processing.

4. Cookies and similar technologies

The website may use cookies and similar technologies to remember preferences, maintain essential functionality, understand performance, prevent abuse, and support analytics or marketing when those tools are enabled. Necessary technologies may operate because they are required for requested website functions. Nonessential technologies may be controlled through an available consent tool or browser settings, subject to applicable law.

Disabling some cookies may affect website features, account access, saved preferences, or the operation of embedded services. Additional information appears in the Cookie Policy.

5. How information may be disclosed

Westora Learning does not disclose personal information merely for unrelated purposes. Information may be made available to service providers that support website hosting, learning-platform delivery, video conferencing, file storage, payment processing, scheduling, communications, security, analytics, or professional administration. These providers receive information relevant to the function they perform.

Information may also be disclosed when reasonably necessary to comply with law or legal process; protect users, Westora Learning, or others; investigate suspected fraud, security incidents, or misuse; enforce applicable terms; or establish, exercise, or defend legal claims.

If the business or relevant assets are reorganized, transferred, financed, or sold, information may be reviewed or transferred as part of that transaction, subject to appropriate confidentiality and applicable law. Aggregated or de-identified information that does not reasonably identify an individual may be used or disclosed for lawful business purposes.

6. Payment information

Payments may be handled through third-party payment services. Westora Learning may receive confirmation that a payment was approved or declined, the amount paid, date, transaction reference, billing details, and limited information needed for accounting or support. Payment providers independently determine how they process full card or financial-account details.

You should not include full card numbers, banking credentials, passwords, or other sensitive financial information in ordinary inquiry forms or messages.

7. Data retention

Information is retained for periods reasonably necessary for the purpose for which it was collected. Relevant factors may include the length of a course or project, the duration of account access, the need to provide support, accounting and tax record requirements, contractual obligations, limitation periods, security needs, and the resolution of disputes.

Different categories may be retained for different periods. When information is no longer reasonably needed, it may be deleted, anonymized, or isolated from routine use, subject to technical limitations and lawful record-retention obligations.

8. Security

Westora Learning uses reasonable administrative and technical measures appropriate to the nature of the information and the services provided. These measures are intended to reduce risks such as unauthorized access, alteration, loss, or misuse. No website, transmission method, platform, or storage system can be guaranteed completely secure.

You are responsible for protecting account credentials, using secure devices and networks, and notifying Westora Learning if you believe course access or communications have been compromised.

9. Your choices and privacy requests

Depending on your location and applicable law, you may have rights to request access to personal information, correction of inaccurate information, deletion, a copy of certain information, restriction or objection to certain processing, or withdrawal of consent. Some requests may be limited by identity-verification requirements, legal exceptions, record-retention duties, and the rights of other people.

A request should identify the person making the request, describe the information or activity involved, and provide sufficient detail to allow a reasonable search. Westora Learning may request additional information to verify identity and authority. Authorized agents may be required to provide proof of authorization.

You may also manage browser cookies, decline nonessential cookie categories where controls are offered, and request that optional promotional communications stop. Service messages concerning an active purchase, schedule, security issue, or policy change may still be sent when reasonably necessary.

10. Children and minors

The general website is not directed to children under 13, and Westora Learning does not knowingly seek personal information from children under 13 through general website forms. A person under the age required to enter a binding agreement in their location should use paid services only with the involvement and permission of a parent or legal guardian.

If a program is specifically arranged for minor participants through a business, parent, guardian, or other authorized organization, separate instructions or safeguards may apply. If you believe information from a child has been submitted improperly, contact Westora Learning using the details below.

11. International access

Online services may be accessed from locations outside the United States. Information may therefore be processed or stored in the United States or other locations where service providers operate. Data-protection laws may differ between jurisdictions. Where required, reasonable mechanisms may be used to support lawful transfers.

12. Third-party platforms and external content

Courses and virtual services may depend on third-party platforms. Your use of those platforms may be governed by separate terms and privacy notices. Westora Learning is not responsible for independent third-party privacy practices, security controls, outages, or changes. Review the applicable platform information before creating an account or submitting data.

13. Policy updates

This policy may be revised when services, technology, business practices, or legal requirements change. The revised version will display an updated date. Material changes may also be communicated through an appropriate website or service notice. Continued use after an update is subject to the revised policy to the extent permitted by law.