Contact Us.

1. General contact information

Email: programs@westoralearning.com

Address: 118 W 5th St, Covington, KY 41011

Phone: +1 412-278-3369

These details are provided as plain text. The website does not automatically open an email application, telephone dialer, or map service.

2. Program and enrollment inquiries

For a course, workshop, coaching session, small-group program, or business training inquiry, include the service of interest, the number of participants, preferred format, timing, current skill level, and the outcome you want the learning experience to support. This information helps identify whether an existing service or customized scope is more appropriate.

Do not include passwords, payment-card numbers, government identification numbers, medical records, or confidential employer files in an initial inquiry.

3. Customized training requests

For curriculum development, training materials, digital learning setup, or corporate virtual training, provide a concise description of the audience, topic, approximate duration, delivery format, required deliverables, target date, and known accessibility requirements. If the project involves organization-owned content, state what material is available and who may approve it.

An initial response or discussion does not create a project commitment. Scope, fee, schedule, customer responsibilities, usage rights, and revisions must be confirmed in writing before customized work begins.

4. Scheduling, cancellation, and refund questions

Include the purchaser name, email used for the booking, service title, purchase date, scheduled date, and the change requested. Do not send complete financial account information. Eligibility for rescheduling, credit, or refund is evaluated under the Cancellation & Refund Policy and any specific terms presented with the purchase.

5. Billing questions

For an invoice or payment question, provide the transaction date, amount, purchaser name, invoice or order reference if available, and a short explanation. Never provide a full card number, bank password, or security code. Westora Learning may request limited additional information through an appropriate channel to verify the transaction.

6. Privacy requests

Identify the request as a privacy matter and describe the information or processing involved. Reasonable verification may be required before information is accessed, corrected, deleted, or disclosed. Authorized agents should identify their authority. Privacy requests are handled in accordance with the Privacy Policy and applicable law.

7. Accessibility requests

For an accessibility request, include the affected page, document, video, form, platform, or scheduled service; the task you were attempting; and the alternative format or adjustment that would help. If the request concerns a live program, include the date as early as possible. Additional details appear in the Accessibility Statement.

8. Intellectual-property and content concerns

If you believe website or learning content infringes a right, identify the specific material, its location, the right at issue, your relationship to the right holder, and a reliable method for response. Unsupported or incomplete notices may require clarification before review.

9. Security reports

Security concerns should include the affected page or function, the date observed, a factual description, and safe steps for reproducing the issue if known. Do not access unrelated data, disrupt services, demand payment, or publicly disclose an unresolved vulnerability. Do not attach executable files to an initial report.

10. Response and records

Westora Learning reviews inquiries according to their subject, urgency, and completeness. A response time is not guaranteed, but reasonable efforts will be made to address legitimate requests. Complex project, privacy, accessibility, billing, or legal matters may require additional verification or information.

Communications may be retained as reasonably necessary to respond, provide requested services, maintain business records, prevent abuse, resolve disputes, and meet legal obligations. Submission of the form does not create an instructor-participant relationship, project agreement, or guaranteed reservation.

11. No emergency or regulated advisory service

Westora Learning does not provide emergency assistance, crisis response, legal representation, medical care, financial advice, or other regulated professional services. Do not use the website or contact form for an emergency. Contact the appropriate local emergency service or qualified professional.

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